Building Consensus for Effective Operational Collaboration

The most important thing is achieving a consensus on communication. Without it, operational accidents are easy to cause—for example, in how we understand profit margin. If your understanding is (selling price minus cost) divided by selling price, but finance’s understanding is (selling price minus cost) divided by cost, well, that’s a bit awkward～

In the operations process, you’ll run into many such accidents caused by ambiguous meanings. Take “new user,” for instance: some define it by registration behavior, while others mean order placement behavior. So, clarifying the team’s shared understanding of terminology is the foundation for harmonious, long-term collaboration.