Management: Process or Results

For work that demands individual and team creativity, the focus should be on outcomes rather than micromanaging the process. Share experiences after the fact, and keep a results-oriented approach.

For standardized, process-driven tasks that require strong execution, process management takes precedence, with each step carried out according to set standards.

The internet industry tends to prioritize creativity. Only by unleashing creative potential can a team become truly effective. Therefore, internet companies often tolerate failure to some degree, allowing results to guide the way rather than rigid process control.

We can easily identify several warning signs of a seriously troubled organization:

Internal communication is filled with pretentious jargon that no one truly understands.

There is an obsession with corporate culture training and team-building exercises that emphasize dedication and self-motivation, while ignoring whether management provides adequate resources.

Increasing attention is paid to trivial matters like attendance tracking, small expense reimbursements, and fragmented approval processes.

Business departments are constantly reorganized, new top-level divisions are created, and leaders in charge of business directions are frequently shuffled.

There is growing neglect of frontline employees' actual business skills and hands-on ability, while more value is placed on PPT presentation skills and writing report emails.

When supervising task execution, middle and back-office departments place themselves above frontline business staff; in extreme cases, back-office personnel even assign tasks to frontline workers.

Taken broadly, these signs point to the downfall of a state. On a smaller scale, they signal at least an impending defeat.