Another Tale of a Small Person Ruining Everything

Small players may not be able to help you succeed, but they can certainly ruin your day. That's what social savvy is all about: you need to keep everyone—no matter how insignificant—happy. It's not because they'll make things happen for you, but because you want to make sure they don't get in your way.

I once ran a school cafeteria. The minimum net profit margin was 15%, and daily revenue hit over 5,000 yuan—nearly 1,000 yuan in net income every day. But I failed to properly manage the supervisor in charge, and was eventually forced to hand over the stall.

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