Morning report, evening brief

Constantly confirm with your customers or your supervisor whether what you’re doing is actually useful. If it isn’t, correct it immediately and stay on track.

Whoever determines your interests is your customer.

If the paying party—the client—can decide your interests, then it’s clear that your customers are whoever is in the market for what you offer. But if you’re in a large company with thick silos, entrenched power bases, and tangled relationships, then the person or group who truly controls your career trajectory is your real customer.