The First Rule of Management Is Humility

For someone with a business mind, the first move is flattery—it costs nothing. The second choice is treating people to meals or giving thoughtful little gifts, since the budget is low. Price negotiations come last, focusing on what I’m willing to offer.

If a problem can be solved with relationships, don’t reach for money. Money runs out; relationships don’t.

We should never hold back in expressing our feelings, so others know kindness pays off—and that they’ll keep being kind.