Forecasting Customer Service Staffing Needs

Customer service headcount = (store sales target ÷ average order value) × (percentage of customer inquiries ÷ average customer service conversion rate) ÷ maximum daily接待 capacity.

For example, if my store's Double 11 sales target is 2 million yuan, the average order value is 200 yuan, customer service accounts for 30% of sales (with 70% being silent orders), the inquiry-to-conversion rate is 50%, and the maximum daily接待 capacity is 300 people, then by applying this formula we would need 20 customer service representatives in total. If I currently have only 10, I would need to recruit an additional 10.