It is shameful for a businessman to fail to earn the money he is entitled to.

Many people see a long line and give up. What do you think that means? That’s your profit. The ones walking away aren’t customers — they’re your profit.

If a Xiaomi customer abandoned their purchase because the wait was too long, Xiaomi would reflect: What did I do wrong? Or more importantly, how can I improve to keep them?

Because that profit was mine to begin with.

A businessperson should be ashamed to fail to earn the money they were meant to make.

No degree — not even from Tsinghua University — can be inherited. Even if you graduate from Tsinghua, your child will most likely end up at a community college. Every generation starts from zero, has to push their kids hard again, and re-sit the gaokao all over.

But that sour soup dumpling stall you look down on — that small business — it could actually be passed down. Forget about becoming a county marquis; even a village marquis is still a title. Executives can’t inherit their positions, but your stall can — yet you don’t value it. How foolish. When others act foolishly, that’s your opportunity.